Finalsite Status

Monitoring - At this time, we are seeing message sends processing as expected, and our team is continuing to monitor.
Oct 17, 2025 - 16:50 EDT

Investigating - Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.
Oct 17, 2025 - 09:20 EDT

Mass Notifications and Messages XR-Enterprise SMS Issues

Identified - Increased Filtering of SMS Messages
The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.

Workaround: We recommend avoiding sending links, email addresses, and phone numbers via SMS at this time, as messages containing these are often prioritized for filtering.

Additionally, some features and functionality remain temporarily unavailable for Connect, Mass Notifications, and Messages XR Enterprise
Oct 16, 2025 - 14:29 EDT

About This Site

October 14, 2025

Thank you for your patience as Finalsite works to resolve the recent disruption to our communications products.

On October 7, we proactively paused certain communications tools as a security precaution. While the majority of features have been re-enabled, some remain temporarily unavailable (details below). We’re working with outside experts to investigate and restore full functionality as quickly as possible.

Please know we are also committed to resolving login issues and have allocated additional resources to this workstream. If you have submitted a support ticket, we will be in touch as soon as possible.

Thank you for your partnership and understanding as we work diligently to re-enable full product functionality.

Communication Tools Operational

Connect Operational

Mass Notifications Operational

Messages XR Enterprise Operational

Messages XR Operational

School Websites Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

Web Community Manager Operational

Enrollment Management System Operational

Additional Components Operational

Finalsite Support (Phone Support and Tickets) Operational

Ask AI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 17, 2025

Unresolved incident: Messages/XR: Sending Delays for US East.

Oct 16, 2025

Messages/XR: Sending Delays for US East

Resolved - This issue with sending delays has been resolved.
Oct 16, 15:52 EDT

Monitoring - We are seeing message sends process as expected at this time, our team is continuing to monitor.
Oct 16, 14:21 EDT

Identified - Our team is continuing to work on this issue, and sending delays may remain for a subset of clients in the US East region. We will provide an additional update as soon as possible.
Oct 16, 13:55 EDT

Finalsite Comms Service Update

Resolved - We are closing this incident and consolidating in a secondary incident for clarity.
Oct 16, 14:24 EDT

Update - Additional Functionalities Re-Enabled

The following functionalities have been re-enabled:

MASS NOTIFICATIONS/MESSAGES XR ENTERPRISE

Editing, merging and manually creating new accounts
District admins can add email addresses for manually created accounts to restore access
Selecting recipients via ID file and address file
Editing of settings in the automated messages area
Voice calls will be sent from your organization’s phone numbers again

CONNECT

Importing recipient lists and individual contacts
Adding/editing new groups and recipients

The features noted in this article remain unavailable as a safety precaution, and we continue working to re-enable all functionality.

If you are having difficulty logging in with your new password credentials, please open a support ticket and we will be in touch as quickly as possible.
Oct 14, 10:39 EDT

Update - Mass Notifications and Messages XR-Enterprise SMS Issues

Increased Filtering of SMS Messages
The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.

Workaround: We recommend avoiding sending links and phone numbers via SMS at this time, as messages containing links are often prioritized for filtering.

We greatly appreciate your continued patience and will continue to share relevant updates.
Oct 13, 11:14 EDT

Monitoring - We've successfully restored full SMS deliverability.

Please note, at this time, the features noted in this article remain unavailable and we continue working diligently to restore this functionality.

In the meantime, if you need to import contact information, please open a support ticket and we will be in touch as quickly as possible. Due to the volume of requests, it may take a few business days for us to get back to you, but please be assured, we are working through these as quickly as possible. If you are experiencing an emergency, please indicate “EMERGENCY” in your ticket subject line and your inquiry will be prioritized.

We are continuing our work to fully restore Comms features as quickly as we can, and will share progress updates on this page.
Oct 13, 05:55 EDT

Oct 15, 2025

No incidents reported.

Oct 14, 2025

Scheduled Maintenance: Mass Notifications and Messages XR-Enterprise

Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 01:00 EDT

Scheduled - We'll be performing maintenance between 1AM-5AM ET. During this time, you may experience limited access to your system. All messages scheduled during this time will send after maintenance is complete.
Oct 13, 18:47 EDT

Oct 13, 2025

Oct 12, 2025

Urgent Maintenance: Mass Notifications and MXR-E

Completed - The scheduled maintenance has been completed.
Oct 12, 18:54 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 17:54 EDT

Scheduled - We are currently performing maintenance. You may see the following note: "We apologize, the requested page cannot be accessed at this time. If this issue persists, please contact support for assistance."
Oct 12, 17:53 EDT

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

Composer Performance Issues

Resolved - Our software upgrade has been released to all clients at this time, and this incident has been resolved. If you are still experiencing any issues in the Composer environment, please contact Composer Support.
Oct 8, 11:13 EDT

Update - Our software upgrade has been released to all clients at this time, and we are continuing to monitor. If you are still experiencing any issues in the Composer environment, please contact Support. Thank you for your patience as our team worked to complete this update.
Oct 8, 07:34 EDT

Update - We are continuing to monitor for any further issues.
Oct 8, 04:28 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 04:27 EDT

Update - Our work to release the latest software version is ongoing, with the majority of sites now upgraded. We will provide our next update when the rollout is completed, thank you for your patience.
Oct 7, 23:29 EDT

Update - Our work to release the latest software version is ongoing, with many sites now upgraded. We will provide our next update when the rollout is completed, thank you for your patience.
Oct 7, 20:03 EDT

Update - In order to address Composer functionality and display issues, our team has begun to release a new software version. This will be an ongoing effort to upgrade all websites, and we will provide an additional update when this rollout is completed.
Oct 7, 15:52 EDT

Update - Our team has implemented mitigation for performance issues encountered earlier and are continuing to monitor at this time. Efforts are ongoing to address other functionality and display issues within Composer, and we will provide an additional update as soon as possible.
Oct 7, 14:15 EDT

Identified - Our team is continuing work on mitigating Composer performance issues and elevated error rates across sites. We will provide an additional update as soon as possible.
Oct 7, 10:51 EDT

Investigating - We are currently investigating issues with Composer performance and increased error rates. We are working to analyze and mitigate this problem and will provide additional updates soon.
Oct 7, 09:51 EDT

Messages XR - Voice Message Sending Incident

Resolved - This incident has been resolved.
Oct 8, 09:48 EDT

Identified - Voice Messages sending is degraded.
Oct 7, 08:30 EDT

Oct 7, 2025

Connect: SMS Sending Incident

Resolved - This incident has been resolved.
Oct 7, 08:33 EDT

Update - SMS deliverability remains degraded. We continue to recommend using Voice and Email channels for any urgent communication. Our team is engaged with our vendors and have provided all necessary details to restore service. We will provide an additional update as soon as possible.
Oct 4, 12:40 EDT

Identified - We are currently experiencing an issue that is affecting SMS message delivery. Our team is working closely with our partners to resolve this as quickly as possible.

In the meantime, we recommend using Email or Voice channels to ensure your communications are delivered successfully. We apologize for the inconvenience and will provide an update as soon as service is fully restored.
Oct 3, 13:30 EDT

Update - We are currently seeing additional delivery issues with SMS traffic. Our team is actively investigating and working to resolve the problem. We will provide updates as more information becomes available.
Oct 3, 09:37 EDT

Update - To enhance the reliability of SMS delivery, we are moving all SMS traffic to 23177 and 53291. As a result, some recipients may receive messages from a new number. This is normal, and messages are still from your institution. No action is required.
Oct 3, 08:05 EDT

Update - In order to mitigate this issue, we are now sending Emergency SMS messages from an additional short code, 91841, to ensure that all SMS messages are properly delivered. This means that in the event of an emergency, your recipients may see your message appear from this short code.
Oct 2, 16:10 EDT

Investigating - We are aware of an incident that may be preventing a subset of SMS traffic from delivering properly. We are actively working to resolve this and will provide an update shortly.
Oct 2, 13:11 EDT

Emergency Maintenance - Messages XR-Enterprise, Mass Notifications, and Connect

Resolved - This incident has been resolved.
Oct 7, 08:33 EDT

Update - We continue efforts to restore service. You may begin to receive new credentials in your inbox. As access to your account is restored, please know that SMS and Voice deliverability is degraded. Please utilize Email or your back up communication channels.
Oct 7, 05:38 EDT

Update - We are continuing with security testing and system validation to ensure a safe restoration. Please plan for systems to remain offline through tomorrow, Tuesday, October 7th.
Oct 6, 20:14 EDT

Update - We are actively working to restore service and are aiming for full restoration later today. Please continue to monitor your email inbox and this status page for further instructions.
Oct 6, 14:14 EDT

Identified - We are working to gradually restore service. Please continue to monitor this page for updates on restoration progress throughout the day. Also, please monitor your email inbox for more details regarding access to your account.
Oct 6, 07:17 EDT

Investigating - We need to perform emergency maintenance on our services. At this time, your Mass Notifications, Messages XR-E, and Connect products will not be accessible. We apologize for the inconvenience and understand the disruption this maintenance causes.
Oct 5, 03:43 EDT

Oct 6, 2025

Oct 5, 2025

Oct 4, 2025

Oct 3, 2025