Finalsite Status

All Systems Operational

Communication Tools Operational

Connect Operational

Mass Notifications Operational

Messages XR Enterprise Operational

Messages XR Operational

School Websites Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

Web Community Manager Operational

Enrollment Management System Operational

Additional Components Operational

Finalsite Support (Phone Support and Tickets) Operational

Ask AI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 19, 2026

No incidents reported today.

May 18, 2026

Issue Adding or Changing Images in Messages

Resolved - This incident has been resolved and our team has confirmed that image editing functionality has been restored.
May 18, 11:20 EDT

Investigating - We are currently investigating an issue where users are receiving an error message when attempting to add or change images within the Messages editor. Our team is aware of the problem and is actively working on a resolution. We apologize for the inconvenience and will provide another update as soon as we have more information.
May 18, 09:44 EDT

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

Support: Phone Issues

Resolved - This issue has been resolved.
May 13, 14:52 EDT

Monitoring - Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
May 13, 14:38 EDT

Identified - We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible.

Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
May 13, 14:07 EDT

Investigating - Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible.

Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
May 13, 13:03 EDT

Composer Maintenance: US-Central

Completed - The scheduled maintenance has been completed.
May 13, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 EDT

Scheduled - We will be performing maintenance and upgrades to our services in the Composer US-Central region on Wednesday, May 13th, beginning at 3:00 AM EDT until 7:00 AM EDT (GMT-4). There may be potential for momentary downtime during this window as we perform these infrastructure improvements. We apologize for any inconvenience.
May 8, 15:33 EDT

May 12, 2026

Composer Maintenance: US-East

Completed - The scheduled maintenance has been completed.
May 12, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 EDT

Scheduled - We will be performing maintenance and upgrades to our services in the Composer US-East region on Tuesday, May 12th, beginning at 1:00 AM EDT until 6:00 AM EDT (GMT-4). There may be potential for momentary downtime during this window as we perform these infrastructure improvements. We apologize for any inconvenience.
May 8, 15:30 EDT

May 11, 2026

Composer Maintenance: US-West

Completed - The scheduled maintenance has been completed.
May 11, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 03:00 EDT

Scheduled - We will be performing maintenance and upgrades to our services in the Composer US-West region on Monday, May 11th, beginning at 3:00AM EDT until 7:00AM EDT (GMT-4). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
May 8, 15:25 EDT

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

Composer Maintenance: Europe

Completed - The scheduled maintenance has been completed.
May 7, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 15:00 EDT

Scheduled - We will be performing maintenance and upgrades on our servers in the Composer UK region on Thursday, May 7th, beginning at 3:00PM EDT until 5:00PM EDT (GMT-4). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
May 7, 10:00 EDT

Composer Performance Issues: US Central

Resolved - This incident has been resolved.
May 7, 15:08 EDT

Monitoring - Performance has stabilized in the US Central region, and our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
May 6, 16:39 EDT

Investigating - We are currently investigating issues with Composer performance in the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
May 6, 15:41 EDT

Composer Maintenance: Asia

Completed - The scheduled maintenance has been completed.
May 7, 15:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 13:00 EDT

Scheduled - We will be performing maintenance and upgrades on our servers in the Composer Asia region on Thursday, May 7th, beginning at 1:00PM EDT until 3:00PM EDT (GMT-4). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
May 7, 09:58 EDT

May 6, 2026

May 5, 2026

Composer Performance Issues: US Central

Resolved - This incident has been resolved.
May 5, 13:45 EDT

Monitoring - We are no longer seeing issues in the US Central region. Our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.
May 5, 11:06 EDT

Investigating - We are currently investigating issues with Composer performance the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.
May 5, 10:52 EDT