Finalsite Status

Connect: SMS Sending Issue

Monitoring - Our development team has completed the latest update to address the ongoing SMS delivery issues during our scheduled maintenance window. Monitoring is ongoing.
Dec 05, 2025 - 10:30 EST

Investigating - Our development team continues to work towards a resolution on the SMS delivery issues that we have been experiencing. We will be implementing an update during our regular maintenance window tonight, and will continue to monitor delivery after this release to ensure improved message deliverability and reliability.
Dec 04, 2025 - 17:57 EST

Monitoring - We have implemented additional changes to our SMS backend to help messages send more reliably, and monitoring is ongoing.
Dec 03, 2025 - 10:13 EST

Investigating - We have observed additional instances of SMS sending issues. Our team is investigating the cause and will provide an update as soon as possible.
Dec 02, 2025 - 11:59 EST

Monitoring - Changes have been implemented, and monitoring is ongoing.
Nov 27, 2025 - 11:30 EST

Investigating - We are aware of an incident that may be preventing a subset of SMS traffic from sending properly. We are actively working to resolve this and will provide an update as soon as possible.
Nov 26, 2025 - 14:58 EST

Communication Tools Degraded Performance

Connect Degraded Performance

Mass Notifications Operational

Messages XR Enterprise Operational

Messages XR Operational

School Websites Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

Web Community Manager Operational

Enrollment Management System Operational

Additional Components Operational

Finalsite Support (Phone Support and Tickets) Operational

Ask AI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2025

No incidents reported today.

Dec 5, 2025

Unresolved incident: Connect: SMS Sending Issue.

Dec 4, 2025

Composer Performance Issues

Resolved - A fix has been deployed to all affected websites, and this issue is resolved. If you require any additional assistance, please contact Composer Support.
Dec 4, 22:00 EST

Update - A fix is being deployed to all affected websites at this time. We will provide an update when this rollout is complete.
Dec 4, 20:29 EST

Identified - Our team has identified the cause of these display and performance issues and is working to implement a fix. We will provide an additional update as soon as we have more details.
Dec 4, 17:26 EST

Investigating - We are currently investigating issues with Composer performance and display in the US West hosting region. We are working to address these issues and will provide an additional update as soon as possible.
Dec 4, 12:33 EST

Dec 3, 2025

Dec 2, 2025

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

Finalsite Enrollment Scheduled Maintenance - All Regions

Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 EST

Scheduled - The Enrollment Management System (EMS) will be down for all regions, all sites, for required maintenance.
Nov 25, 15:49 EST

Nov 26, 2025

Connect 5.22.52 Release

Completed - The scheduled maintenance has been completed.
Nov 26, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 EST

Scheduled - We will be performing maintenance to our servers for this release on Wednesday, November 26th, beginning at 12am Eastern. There may be momentary system slowdowns during this time, but the system will remain available throughout the maintenance window. We apologize for any inconvenience.
Nov 25, 16:51 EST

Nov 25, 2025

No incidents reported.

Nov 24, 2025

Mass Notification and Messages XR Enterprise: SMS Messages Not Attempting

Resolved - We have confirmed that SMS messages are once again going out as expected. Thank you for your patience while we worked to resolve this.
Nov 24, 18:46 EST

Identified - Our development team has identified the issue and are working to get this cleared up. Once this is resolved, all previously sent SMS messages will begin delivering to recipients. We apologize for the delay in delivery and thank you for your patience.
Nov 24, 17:39 EST

Investigating - Our development team has identified an issue that is causing SMS messages to not go out. We are working to resolve this issue as quickly as possible. While we work on this, phone calls and emails are still functioning as intended.

Please reach out to the support team if you have any questions or need additional assistance with sending messages.
Nov 24, 16:03 EST

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.