All Systems Operational

Communication Tools Operational
Connect Operational
Mass Notifications Operational
Messages XR Enterprise Operational
Messages XR Operational
School Websites Operational
Composer US East Operational
Composer US Central Operational
Composer US West Operational
Composer UK Operational
Composer Asia Operational
Web Community Manager Operational
Enrollment Management System Operational
Additional Components Operational
Finalsite Support (Phone Support and Tickets) Operational
Ask AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Composer Maintenance Feb 2, 2026 13:00-17:00 EST

We will be performing routine maintenance and upgrades to our servers in the Asia region on February 2, 2026 beginning at 1 PM EST until 5PM EST (GMT-5). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
Posted on Jan 30, 2026 - 12:23 EST
Feb 1, 2026

No incidents reported today.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 13:00 EST
Scheduled - We will be performing routine maintenance and upgrades to our services in the Composer Asia region on Thursday, January 29th beginning at 1:00PM ET until 4:00PM ET (UTC-4). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
Jan 29, 09:41 EST
System Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 00:00 EST
Scheduled - Maintenance Notice: One of our third-party service providers is performing maintenance on January 28 between 12:00 AM and 8:00 AM ET. During this window, you may experience delays or degraded performance with SMS messaging. We appreciate your patience as our partners work to improve their systems.
Jan 27, 16:12 EST
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 01:00 EST
Scheduled - We will be performing routine maintenance and upgrades to our services in the Composer Asia region on Thursday, January 29th beginning at 1:00AM ET until 4:00AM ET (UTC-5). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
Jan 27, 16:09 EST
Jan 28, 2026
System Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 00:00 EST
Scheduled - Maintenance Notice: One of our third-party service providers is performing maintenance on January 28 between 12:00 AM and 8:00 AM ET. During this window, you may experience delays or degraded performance with SMS messaging. We appreciate your patience as our partners work to improve their systems.
Jan 27, 16:11 EST
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
Messages/MXR: Message Scheduling Interruption (Excluding US West and US Central)
Resolved - This incident has been resolved. If you observe any future issues, please contact Finalsite Support.
Jan 24, 14:59 EST
Identified - Our engineering team has identified the cause of the error that is preventing users from scheduling and sending messages.  A fix for this issue is scheduled for deployment early next week.

Until the fix is live, the "Unable to Schedule" error remains a possibility for all regions except US West and US Central. If you need to send an urgent message before early next week, please continue to use the following workaround:

1. Capture Image URLs: Copy the resource URL for each image currently in your message.

2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop.

3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time.

4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message.

5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send.

We understand this adds additional manual effort to your workflow and appreciate your continued patience.  We will provide a final update once the fix has been successfully implemented.
Jan 23, 14:26 EST
Investigating - We are currently investigating an issue that is preventing users from scheduling messages. Affected users receive an error message stating: "Unfortunately, we are currently unable to schedule this message. Please contact our Support Department for assistance with this issue."

This is being caused by a timeout within our automated content security scanner. The tool is currently failing to complete its safety scan for certain messages, preventing the message from being scheduled. This issue is impacting all clients except those in the US West region.

Workaround: Our team has identified that re-uploading image assets directly into the message can bypass the timeout. If you need to send an urgent message, please follow these steps:

1. Capture Image URLs: Copy the resource URL for each image currently in your message.

2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop.

3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time.

4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message.

5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send.

We apologize for this significant inconvenience. Our engineering team is currently working to restore normal service.
Jan 22, 13:21 EST
Jan 23, 2026
Messages/MXR: Issue with Group Selection for Important Announcements (US West)
Resolved - The issue impacting the group selection interface for Important Announcements has been resolved. The group selection interface has returned to its standard, organized format.

Users in the US West region should now see their groups appearing correctly. If you are still seeing the incorrect group layout, please refresh your browser or clear your cache to ensure the update takes effect.
Jan 23, 10:24 EST
Investigating - We are currently investigating an issue affecting the group selection interface when creating an Important Announcement. This issue specifically impacts a subset of clients in our US West region.

While affected users can still select groups and send messages, the selection list currently displays all groups (including archived ones) in a long list format. We understand this makes selecting groups difficult, and we are working to restore the group selection layout.

Workaround: Users can still send Important Announcements by scrolling to find the intended group, though we advise double-checking group names when making your selections.
Jan 22, 13:11 EST
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage