All Systems Operational

Communication Tools Operational
Connect Operational
Mass Notifications Operational
Messages XR Enterprise Operational
Messages XR Operational
School Websites Operational
Composer US East Operational
Composer US Central Operational
Composer US West Operational
Composer UK Operational
Composer Asia Operational
Web Community Manager Operational
Enrollment Management System Operational
Additional Components Operational
Finalsite Support (Phone Support and Tickets) Operational
Ask AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Composer Maintenance Dec 10, 2025 03:00-05:00 EST

We will be performing routine maintenance and upgrades to our servers in the Composer Central region on Wednesday, December 10th beginning at 3:00AM ET until 5:00AM ET (UTC-4). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
Posted on Dec 10, 2025 - 03:00 EST
Dec 9, 2025
Composer Performance Issues
Resolved - A fix has been deployed to all affected websites, and this issue is resolved. If you require any additional assistance, please contact Composer Support.
Dec 9, 17:18 EST
Update - A fix is being deployed to all affected websites at this time. We will provide an update when this rollout is complete.
Dec 9, 14:30 EST
Identified - Our team has identified the cause of the performance issue and is working to implement a fix. We will provide an additional update as soon as we have more details.
Dec 9, 12:26 EST
Investigating - We are currently investigating issues with Composer performance and display in the US Central and US East hosting regions. We are working to address these issues and will provide an additional update as soon as possible.
Dec 9, 10:12 EST
Connect: SMS Sending Issue
Resolved - We continue to see improved SMS sending and delivery following our recent updates, and the issue is now considered resolved. Our team will continue monitoring to ensure performance remains stable.
Dec 9, 09:06 EST
Update - We are seeing improved SMS sending and delivery following our recent changes. Our team will continue to monitor to ensure stability.
Dec 8, 16:37 EST
Monitoring - Our development team has completed the latest update to address the ongoing SMS delivery issues during our scheduled maintenance window. Monitoring is ongoing.
Dec 5, 10:30 EST
Investigating - Our development team continues to work towards a resolution on the SMS delivery issues that we have been experiencing. We will be implementing an update during our regular maintenance window tonight, and will continue to monitor delivery after this release to ensure improved message deliverability and reliability.
Dec 4, 17:57 EST
Monitoring - We have implemented additional changes to our SMS backend to help messages send more reliably, and monitoring is ongoing.
Dec 3, 10:13 EST
Investigating - We have observed additional instances of SMS sending issues. Our team is investigating the cause and will provide an update as soon as possible.
Dec 2, 11:59 EST
Monitoring - Changes have been implemented, and monitoring is ongoing.
Nov 27, 11:30 EST
Investigating - We are aware of an incident that may be preventing a subset of SMS traffic from sending properly. We are actively working to resolve this and will provide an update as soon as possible.
Nov 26, 14:58 EST
Dec 8, 2025
Password Reset Issues for LDAP users
Resolved - This incident has been resolved.
Dec 8, 16:17 EST
Monitoring - A fix has been implemented and we are monitoring results. Please reach out to Support if you continue to experience issues.
Dec 8, 11:14 EST
Investigating - We are currently investigating an issue that is inadvertently forcing LDAP users to reset passwords preventing the ability to log in to websites. We will provide an update as soon as possible.
Dec 8, 09:27 EST
Messages/XR: Sending Delays for US Central
Resolved - The message sending delays affecting the US Central region have been resolved, and messages are now processing and sending as expected.
Dec 8, 15:19 EST
Investigating - Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US Central hosting region. We are working to address this issue and will provide additional updates as soon as possible.
Dec 8, 10:53 EST
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Dec 4, 2025
Composer Performance Issues
Resolved - A fix has been deployed to all affected websites, and this issue is resolved. If you require any additional assistance, please contact Composer Support.
Dec 4, 22:00 EST
Update - A fix is being deployed to all affected websites at this time. We will provide an update when this rollout is complete.
Dec 4, 20:29 EST
Identified - Our team has identified the cause of these display and performance issues and is working to implement a fix. We will provide an additional update as soon as we have more details.
Dec 4, 17:26 EST
Investigating - We are currently investigating issues with Composer performance and display in the US West hosting region. We are working to address these issues and will provide an additional update as soon as possible.
Dec 4, 12:33 EST
Dec 3, 2025
Dec 2, 2025
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
Finalsite Enrollment Scheduled Maintenance - All Regions
Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 EST
Scheduled - The Enrollment Management System (EMS) will be down for all regions, all sites, for required maintenance.
Nov 25, 15:49 EST
Nov 26, 2025
Connect 5.22.52 Release
Completed - The scheduled maintenance has been completed.
Nov 26, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 EST
Scheduled - We will be performing maintenance to our servers for this release on Wednesday, November 26th, beginning at 12am Eastern. There may be momentary system slowdowns during this time, but the system will remain available throughout the maintenance window. We apologize for any inconvenience.
Nov 25, 16:51 EST
Nov 25, 2025

No incidents reported.

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