All Systems Operational

Communication Tools Operational
Connect Operational
Mass Notifications ? Operational
Messages XR Enterprise Operational
Messages XR Operational
School Websites ? Operational
Composer US East Operational
Composer US Central Operational
Composer US West Operational
Composer UK Operational
Composer Asia Operational
Web Community Manager ? Operational
Enrollment Management System ? Operational
Additional Components Operational
Finalsite Support (Phone Support and Tickets) Operational
Ask AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Composer Maintenance Nov 13, 2025 03:00-05:00 EST

We will be performing routine maintenance and upgrades to our infrastructure in the Composer Central region on Thursday, November 13th beginning at 3:00AM ET until 5:00AM ET (UTC-5). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
Posted on Nov 06, 2025 - 16:25 EST
Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 03:00 EST
Scheduled - We will be performing routine maintenance and upgrades to our servers in the Composer Central region on Tuesday, November 4th beginning at 3:00AM ET until 5:00AM ET (UTC-4). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
Oct 25, 21:14 EDT
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Mass Notifications and Messages XR-Enterprise SMS Issues
Resolved - This incident has been resolved. Please visit this page for more information on unavailable features.
Oct 30, 12:20 EDT
Update - As of today, emergency SMS messages will be sent from short code 53291, and all other messages will continue to come from 97178.

This update restores your previous two-number setup and maintains the improved message reliability and deliverability we implemented to resolve recent filtering issues.

“Sign In As” Feature Re-Enabled
The “Sign In As” feature has been re-enabled. Some features remain disabled as the investigation continues. Read more in this knowledge base article.
Oct 28, 11:47 EDT
Monitoring - As of today, SMS will now be sent from short code 97178 instead of 54968.

This change has been made to increase message reliability and deliverability, resolving the recent filtering issue that was blocking some SMS messages containing links, email addresses, and phone numbers.
Oct 19, 20:13 EDT
Identified - Increased Filtering of SMS Messages
The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.
Oct 16, 14:29 EDT
Oct 29, 2025
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 04:00 EDT
Scheduled - We will be performing routine maintenance and upgrades to our servers in the Composer West region on Wednesday, October 29th at 4:00AM ET until 6:00AM ET (UTC-4). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
Oct 25, 21:13 EDT
Oct 28, 2025
Oct 27, 2025
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 15:00 EDT
Scheduled - We will be performing routine maintenance and upgrades to our servers in the Composer UK region on Monday, October 27th beginning at 3:00PM EST until 4:30PM ET (UTC-4). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
Oct 25, 21:12 EDT
Intermittent SMS Deliverability Issues
Resolved - This incident has been resolved.
Oct 27, 14:26 EDT
Investigating - We are currently investigating SMS deliverability issues affecting a subset of clients.
Oct 23, 19:13 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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