Finalsite Status

All Systems Operational

Communication Tools Operational

Connect Operational

Mass Notifications Operational

Messages XR Enterprise Operational

Messages XR Operational

School Websites Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

Web Community Manager Operational

Enrollment Management System Operational

Additional Components Operational

Finalsite Support (Phone Support and Tickets) Operational

Ask AI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

Messages XR-Enterprise: Issue when sending using the Beefree Editor

Resolved - This issue has now been resolved.
Sep 12, 10:35 EDT

Identified - Our development team has identified the issue and is currently working on a resolution. We should have a fix early in the week of September 8th.
Sep 4, 10:50 EDT

Investigating - Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent.

Our team has identified the root cause and is working towards a solution and release plan.

Until this has been updated, you should not translate any messages using the Beefree editor.

We apologize for this inconvenience, and this will addressed on September, 12.
Sep 3, 09:52 EDT

Sep 11, 2025

No incidents reported.

Sep 10, 2025

Connect: Email Reporting Issue

Resolved - Reporting is now back to normal, and we are no longer seeing large numbers of messages stuck in “Email Sent” status.

Please note that delivery status updates are still subject to responses from email providers, so there may occasionally be slight delays depending on the recipient’s provider.

If you notice anything unusual, please don’t hesitate to reach out to our Support team.
Sep 10, 08:53 EDT

Investigating - We are currently experiencing an issue with message reporting where some emails are returning a status of “Email Sent.” Please note this is a reporting issue only. Emails are still being delivered successfully.

Our development team is actively investigating, and we will provide updates as more information becomes available.
Sep 5, 16:56 EDT

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

Mass Notifications and Messages XR-Enterprise: Phone Messaging Delayed (Resolved)

Resolved - This status is to inform you of an incident that is now resolved.

Earlier today, an issue was encountered where some phone messages were not sent, categorized as "Not Completed" in Message Tracking. This issue has now been resolved, and messages have been sent.

If your local blackout time began before this issue was resolved (estimated time of resolution: 9:45pm ET), delivery will be delayed until messaging can recommence at the end of your designated blackout time.
Sep 7, 22:05 EDT

Sep 6, 2025

No incidents reported.

Sep 5, 2025

Sep 4, 2025

Sep 3, 2025

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.