Finalsite Status

Connect: SMS Sending Issue

Monitoring - Changes have been implemented, and monitoring is ongoing.
Nov 27, 2025 - 11:30 EST

Investigating - We are aware of an incident that may be preventing a subset of SMS traffic from sending properly. We are actively working to resolve this and will provide an update as soon as possible.
Nov 26, 2025 - 14:58 EST

Communication Tools Degraded Performance

Connect Degraded Performance

Mass Notifications Operational

Messages XR Enterprise Operational

Messages XR Operational

School Websites Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

Web Community Manager Operational

Enrollment Management System Operational

Additional Components Operational

Finalsite Support (Phone Support and Tickets) Operational

Ask AI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2025

No incidents reported today.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

Finalsite Enrollment Scheduled Maintenance - All Regions

Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 EST

Scheduled - The Enrollment Management System (EMS) will be down for all regions, all sites, for required maintenance.
Nov 25, 15:49 EST

Nov 26, 2025

Connect 5.22.52 Release

Completed - The scheduled maintenance has been completed.
Nov 26, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 EST

Scheduled - We will be performing maintenance to our servers for this release on Wednesday, November 26th, beginning at 12am Eastern. There may be momentary system slowdowns during this time, but the system will remain available throughout the maintenance window. We apologize for any inconvenience.
Nov 25, 16:51 EST

Nov 25, 2025

No incidents reported.

Nov 24, 2025

Mass Notification and Messages XR Enterprise: SMS Messages Not Attempting

Resolved - We have confirmed that SMS messages are once again going out as expected. Thank you for your patience while we worked to resolve this.
Nov 24, 18:46 EST

Identified - Our development team has identified the issue and are working to get this cleared up. Once this is resolved, all previously sent SMS messages will begin delivering to recipients. We apologize for the delay in delivery and thank you for your patience.
Nov 24, 17:39 EST

Investigating - Our development team has identified an issue that is causing SMS messages to not go out. We are working to resolve this issue as quickly as possible. While we work on this, phone calls and emails are still functioning as intended.

Please reach out to the support team if you have any questions or need additional assistance with sending messages.
Nov 24, 16:03 EST

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

Messages XR Enterprise and Mass Notification: Message Sending Delays for a Subset of Clients

Resolved - The issue that was causing message sending delays for a subset of clients has been resolved.
Nov 18, 16:21 EST

Monitoring - We are seeing message sends process as expected at this time, our team is continuing to monitor.
Nov 17, 17:15 EST

Identified - Our team is continuing to work on this issue, and sending delays may remain for a subset of clients. We will provide an additional update as soon as possible.
Nov 17, 15:51 EST

Investigating - Our team is aware of a message-sending delay impacting a subset of clients using the Messages XR Enterprise and Mass Notification platforms. We are working to address this issue and will provide additional updates as soon as possible.
Nov 17, 14:07 EST

Nov 17, 2025

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.