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All Systems Operational
Communication Tools
Operational
Connect
Operational
Mass Notifications
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Operational
Messages XRE
Operational
Messages XR
Operational
School Websites
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Operational
Composer US East
Operational
Composer US Central
Operational
Composer US West
Operational
Composer UK
Operational
Composer Asia
Operational
Web Community Manager
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Operational
Enrollment Management System
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Operational
Additional Components
Operational
Finalsite Support (Phone Support and Tickets)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 10, 2025
Completed -
The scheduled maintenance has been completed.
Jun 10, 04:30 EDT
Jun 10, 04:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 EDT
Jun 10, 01:00 EDT
Scheduled -
We will be performing routine maintenance and upgrades to our servers in off-peak hours for the Composer US East region on Tuesday, June 10th beginning at 1:00AM EDT until 4:30AM EDT (UTC-4). There may be potential for temporary downtime (<15mins) during this window. We apologize for any inconvenience.
May 30, 01:00 EDT
May 30, 01:00 EDT
Completed -
The scheduled maintenance has been completed.
Jun 10, 04:00 EDT
Jun 10, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 03:01 EDT
Jun 10, 03:01 EDT
Scheduled -
We will be performing routine maintenance and upgrades to our servers in off-peak hours for the Composer US West region on Tuesday, June 10th beginning at 3:00AM EDT until 4:00AM EDT (UTC-4). There may be potential for temporary downtime (<15mins) during this window. We apologize for any inconvenience.
Jun 10, 03:00 EDT
Jun 10, 03:00 EDT
Completed -
The scheduled maintenance has been completed.
Jun 10, 03:00 EDT
Jun 10, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 EDT
Jun 10, 02:00 EDT
Scheduled -
We will be performing routine maintenance and upgrades to our servers in off-peak hours for the Composer US Central region on Tuesday, June 10th beginning at 2:00AM EDT until 3:00AM EDT (UTC-4). There may be potential for temporary downtime (<15mins) during this window. We apologize for any inconvenience.
Jun 10, 02:00 EDT
Jun 10, 02:00 EDT
Jun 9, 2025
No incidents reported.
Jun 8, 2025
No incidents reported.
Jun 7, 2025
No incidents reported.
Jun 6, 2025
Resolved -
This incident has been resolved.
Jun 6, 17:01 EDT
Jun 6, 17:01 EDT
Monitoring -
A fix has been implemented for this issue, and we are seeing logins and site performance operating as expected. Thank you for your patience. If you see any residual issues please contact WCM Support.
Jun 6, 15:02 EDT
Jun 6, 15:02 EDT
Identified -
The root issue has been identified, and we are working to roll out a fix to all affected websites. We will provide an additional update as soon as possible.
Jun 6, 13:33 EDT
Jun 6, 13:33 EDT
Investigating -
We are currently investigating an issue with admin logins and elevated 504 gateway errors, impacting a subset of Web Community Manager websites. We will provide additional updates as soon as possible.
Jun 6, 11:23 EDT
Jun 6, 11:23 EDT
Jun 5, 2025
No incidents reported.
Jun 4, 2025
No incidents reported.
Jun 3, 2025
Resolved -
Our provider has resolved the issue that resulted in certain email recipients being suppressed. If you require any further assistance, please reach out to our Support Team.
Jun 3, 16:30 EDT
Jun 3, 16:30 EDT
Identified -
We are receiving intermittent reports that some recipients are mistakenly being suppressed with "Reason: Not Found". We have identified the issue; it stems from a recent change from our provider. We are working diligently with our provider to resolve this issue as soon as possible. In the meantime, for any critical messages, we suggest that you first check your suppression list and look for any recipient with the "Reason: Not Found" before sending. For any recipient with the suppression "Reason: Not Found", click on the "+" on the far right side to clear that out.
We apologize for any inconvenience this may be causing, and will update this status as soon as we have a resolution.
May 30, 14:25 EDT
We apologize for any inconvenience this may be causing, and will update this status as soon as we have a resolution.
May 30, 14:25 EDT
Jun 2, 2025
Completed -
The scheduled maintenance has been completed.
Jun 2, 16:00 EDT
Jun 2, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 15:01 EDT
Jun 2, 15:01 EDT
Scheduled -
We will be performing routine maintenance and upgrades to our servers in off-peak hours for the Composer UK region on Monday, June 2nd beginning at 3:00PM EDT until 4:00PM EDT (UTC-4). There may be potential for temporary downtime (<15mins) during this window. We apologize for any inconvenience.
Jun 2, 15:00 EDT
Jun 2, 15:00 EDT
Completed -
The scheduled maintenance has been completed.
Jun 2, 16:00 EDT
Jun 2, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 15:00 EDT
Jun 2, 15:00 EDT
Scheduled -
We will be performing routine maintenance and upgrades to our servers in off-peak hours for the Composer Asia region on Monday, June 2nd beginning at 3:00PM EDT until 4:00PM EDT (UTC-4). There may be potential for temporary downtime (<15mins) during this window. We apologize for any inconvenience.
Jun 2, 15:00 EDT
Jun 2, 15:00 EDT
Jun 1, 2025
No incidents reported.
May 31, 2025
Resolved -
This incident has been resolved.
May 31, 11:12 EDT
May 31, 11:12 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 30, 17:24 EDT
May 30, 17:24 EDT
Identified -
We are aware of brief site outages in all regions this morning with Finalsite Enrollment, and the team is actively resolving any system stability issues after last night's maintenance.
May 30, 14:14 EDT
May 30, 14:14 EDT
May 30, 2025
Resolved -
This issue has been resolved and sites are now performing as expected. If you are experiencing any lingering issues, please contact Support.
May 30, 14:52 EDT
May 30, 14:52 EDT
Investigating -
We are currently investigating issues impacting login, and other functionality for a subset of clients in our US East region. We will provide additional updates shortly.
May 30, 14:29 EDT
May 30, 14:29 EDT
Completed -
The scheduled maintenance has been completed.
May 30, 03:03 EDT
May 30, 03:03 EDT
Verifying -
We have completed the database maintenance, and are verifying the system. Service has been restored while we monitor.
May 29, 22:46 EDT
May 29, 22:46 EDT
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
May 29, 22:01 EDT
May 29, 22:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 EDT
May 29, 21:00 EDT
Scheduled -
We will be undergoing scheduled maintenance at 9pm EDT, for approximately one hour to upgrade our back-end databases. All US hosted sites will be unavailable during this time. This does not affect our Canadian services.
May 29, 19:24 EDT
May 29, 19:24 EDT
May 29, 2025
Completed -
The scheduled maintenance has been completed.
May 29, 05:00 EDT
May 29, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 02:00 EDT
May 29, 02:00 EDT
Scheduled -
We are pleased to announce the release of Connect Application Version 5.22.48.
This pivotal update modernizes our SMS messaging capabilities by transitioning to dedicated 10-digit long codes (10DLC).
We will be performing maintenance to our servers for this release on Thursday May 29th beginning at 2am Eastern. There may be momentary system slowdowns during this time, but the system will remain available throughout the maintenance window. We apologize for any inconvenience.
Please visit the following for more information:
https://www.finalsite.com/blog/release-notes-ce/ce-p/~board/community-engagement-release-notes/post/connect-52248-release-notes-may-28-2025
May 28, 14:33 EDT
This pivotal update modernizes our SMS messaging capabilities by transitioning to dedicated 10-digit long codes (10DLC).
We will be performing maintenance to our servers for this release on Thursday May 29th beginning at 2am Eastern. There may be momentary system slowdowns during this time, but the system will remain available throughout the maintenance window. We apologize for any inconvenience.
Please visit the following for more information:
https://www.finalsite.com/blog/release-notes-ce/ce-p/~board/community-engagement-release-notes/post/connect-52248-release-notes-may-28-2025
May 28, 14:33 EDT
May 28, 2025
No incidents reported.
May 27, 2025
No incidents reported.