Finalsite Status

All Systems Operational

Community Engagement Products (formerly Blackboard K12) Operational

Connect Operational

Mass Notifications

Operational

Web Community Manager

Operational

Reach Operational

Composer CMS (Content Management System)

Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

SchoolAdmin (Enrollment Management System)

Operational

Additional Components Operational

Google Cloud Platform (Hosting) Operational

Cloudflare Services (Network and Routing) Operational

Mailgun Services (Email Delivery) Operational

Cloudinary Services (Image and Media Delivery Network) Operational

Finalsite Support (Phone Support and Tickets) Operational

Messages & eNotify Editor Operational

Finalsite Store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

Account and recipient search not working for a subset of clients.

Resolved - This issue is now resolved, and the search function is working as intended.
Sep 29, 19:54 EDT

Investigating - Our development team has identified an issue that is causing our Account Search and Recipient Search function to show zero resolves for a subset of clients. Recipients can still be selected by choosing from a list (such as all parents and all students) or uploading a file. We are working to resolve this as quickly as possible.
Sep 29, 18:35 EDT

Web Community Manager Product Update

Completed - The scheduled maintenance has been completed.
Sep 29, 06:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 05:00 EDT

Scheduled - Web Community Manager conducted maintenance to release a product update to a portion of our user base early on Thursday, 9/28. This maintenance concluded around 7AM ET, and should not have caused disruption to users. The release will repeat on 9/29, during the same time frame, for the remainder of the user base.
Sep 28, 09:50 EDT

Reach 1.16 Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 04:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 01:00 EDT

Scheduled - We are excited to announce our next release for Reach 1.16. Our releases are staggered amongst our servers, and they are scheduled for September 27th, 28th, and 29th. The maintenance window will be from 1:00am to 4:00 am ET on these dates. During this window, you may experience intermittent connectivity issues.

Catch up on the latest releases & enhancements in Finalsite's digital strategies with our software update blog. Explore bug fixes, new features & more! https://www.finalsite.com/blog/release-notes-ce.
Sep 27, 15:29 EDT

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Web Community Manager Product Update

Completed - The scheduled maintenance has been completed.
Sep 20, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 02:01 EDT

Scheduled - Web Community Manager is conducting maintenance to release a product update to a portion of our user base early on Wednesday 9/20. This maintenance should conclude around 7 or 8 AM Eastern Time, and should not cause disruption to users.
Sep 19, 17:42 EDT