Finalsite Status

All Systems Operational

Communication Tools Operational

Connect Operational

Mass Notifications Operational

Messages XRE Operational

Messages XR Operational

School Websites Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

Web Community Manager Operational

Enrollment Management System Operational

Additional Components Operational

Finalsite Support (Phone Support and Tickets) Operational

Ask AI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 20, 2025

No incidents reported today.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

Messages Incident: Some Recipients are Mistakenly Being Suppressed Due to "Not Found" Error

Resolved - Our provider has resolved the issue that resulted in certain email recipients being suppressed. If you require any further assistance, please reach out to our Support Team.
Jun 16, 15:57 EDT

Identified - We are currently receiving intermittent reports that some email recipients are being mistakenly suppressed with the error message "Not Found." This issue stems from a recent change implemented by our email provider.

We are actively working with the provider to resolve the root cause. In the meantime, our developers are clearing affected suppressions to help mitigate the impact. If you require assistance with clearing these suppressions, please reach out to our Support Team, and we will be happy to assist you.

We apologize for any inconvenience this may cause and will post updates as more information becomes available.
Jun 13, 13:12 EDT

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

Jun 12, 2025

Composer Performance Issues

Resolved - This incident has been resolved.
Jun 12, 20:05 EDT

Monitoring - We are continuing to monitor the situation, but we are seeing Composer websites performing as expected at this time. If you are seeing any residual issues, please contact Support.
Jun 12, 17:17 EDT

Identified - Our initial assessment is that this is related to broader issues being encountered by Google and other services. We are monitoring the situation and will provide additional updates as soon as possible.
Jun 12, 15:13 EDT

Investigating - Our team is aware of an issue that may be impacting Composer performance at this time, particularly pages on the backend of the platform. More updates to follow shortly.
Jun 12, 14:18 EDT

Unable to upload attachments

Resolved - Attachments can once again be uploaded to messages, and the system is performing as expected. If you have any ongoing questions or concerns, please reach out to Support.
Jun 12, 16:57 EDT

Investigating - For a subset of users, attachments cannot be uploaded to messages. We apologize for this inconvenience. If you are affected by this issue, we suggest providing a link to the attachment until a resolution is in place.

We will update this status as work progresses.
Jun 12, 16:38 EDT

Jun 11, 2025

No incidents reported.

Jun 10, 2025

Composer Maintenance

Completed - The scheduled maintenance has been completed.
Jun 10, 04:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 EDT

Scheduled - We will be performing routine maintenance and upgrades to our servers in off-peak hours for the Composer US East region on Tuesday, June 10th beginning at 1:00AM EDT until 4:30AM EDT (UTC-4). There may be potential for temporary downtime (<15mins) during this window. We apologize for any inconvenience.
May 30, 01:00 EDT

Composer Maintenance

Completed - The scheduled maintenance has been completed.
Jun 10, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 03:01 EDT

Scheduled - We will be performing routine maintenance and upgrades to our servers in off-peak hours for the Composer US West region on Tuesday, June 10th beginning at 3:00AM EDT until 4:00AM EDT (UTC-4). There may be potential for temporary downtime (<15mins) during this window. We apologize for any inconvenience.
Jun 10, 03:00 EDT

Composer Maintenance

Completed - The scheduled maintenance has been completed.
Jun 10, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 EDT

Scheduled - We will be performing routine maintenance and upgrades to our servers in off-peak hours for the Composer US Central region on Tuesday, June 10th beginning at 2:00AM EDT until 3:00AM EDT (UTC-4). There may be potential for temporary downtime (<15mins) during this window. We apologize for any inconvenience.
Jun 10, 02:00 EDT

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

Web Community Manager: Login & Performance Issues

Resolved - This incident has been resolved.
Jun 6, 17:01 EDT

Monitoring - A fix has been implemented for this issue, and we are seeing logins and site performance operating as expected. Thank you for your patience. If you see any residual issues please contact WCM Support.
Jun 6, 15:02 EDT

Identified - The root issue has been identified, and we are working to roll out a fix to all affected websites. We will provide an additional update as soon as possible.
Jun 6, 13:33 EDT

Investigating - We are currently investigating an issue with admin logins and elevated 504 gateway errors, impacting a subset of Web Community Manager websites. We will provide additional updates as soon as possible.
Jun 6, 11:23 EDT