Finalsite Status

All Systems Operational

Communication Tools Operational

Connect Operational

Mass Notifications Operational

Messages XRE Operational

Messages XR Operational

School Websites Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

Web Community Manager Operational

Enrollment Management System Operational

Additional Components Operational

Finalsite Support (Phone Support and Tickets) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 24, 2025

No incidents reported today.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

Connect Load Issue - Degraded Performance

Resolved - The issue has been resolved, and Connect is now performing as expected. If you still encounter an issue with the UI loading for Connect, please clear your cache and try again. If you continue to have issues, do not hesitate in reaching out to our Support team.
Mar 20, 10:14 EDT

Investigating - Connect is currently not loading properly for many users. Our team is investigating, and we will update shortly.
Mar 20, 08:38 EDT

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

Mass Notifications - AT&T Deactivated Phone Numbers

Resolved - All AT&T accounts deactivated on March 4 due to the erroneous files sent by AT&T have been reinstated/reactivated. No manual effort is required for clients for this group reactivation.

We apologize for the inconvenience this incident may have caused. We are continuing to work with our vendors, including AT&T, to ensure this doesn’t reoccur.
Mar 17, 10:23 EDT

Update - Update for Friday, March 14:
Our technical teams have confirmed that all AT&T accounts that were deactivated due to the erroneous files sent to us by AT&T will be reinstated/reactivated by Monday morning (March 17).

If you need to resinstate/reactivate any accounts individually before then, you can do so by following the steps below:

Reports
In the Data section, clicking on Bad Phone/Email
Select the appropriate location/school
Select “Deactivated” as the status, and select a Role if desired
Click on the orange triangle in the status field of the recipient, and click Activate

We will update this status on Monday to confirm completion of this resolution.
Mar 14, 11:39 EDT

Identified - On Tuesday, March 11th, we were made aware of a potential increase in deactivated phone accounts belonging to AT&T customers.

In working to resolve the issue, we discovered AT&T sent us an inaccurate file, resulting in unintended account deactivations impacting clients to varying degrees.

The Finalsite team is working toward a resolution to reinstate all accounts that were deactivated unintentionally. We will provide an update on March 14 with our findings.

Before the bulk resolution mentioned above is in place, clients can reinstate accounts individually as needed by following these steps:

Reports
In the Data section, clicking on Bad Phone/Email
Select the appropriate location/school
Select “Deactivated” as the status, and select a Role if desired
Click on the orange triangle in the status field of the recipient, and click Activate

An update on our progress toward the bulk resolution of this issue will be provided March 14.
Mar 13, 16:01 EDT

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Mar 13, 2025

Mar 12, 2025

No incidents reported.

Mar 11, 2025

Connect 5.22.47 Release

Completed - The scheduled maintenance has been completed.
Mar 11, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 02:00 EDT

Scheduled - We will be performing routine maintenance to our servers on Tuesday, March 11th beginning at 2am Eastern.
There may be momentary system slowdowns during this time, but the system will remain available throughout the maintenance window. We apologize for any inconvenience.
Mar 10, 16:46 EDT

Mar 10, 2025

No incidents reported.