All Systems Operational
Community Engagement Products (formerly Blackboard K12) Operational
Connect Operational
Mass Notifications ? Operational
Web Community Manager ? Operational
Reach Operational
Composer CMS (Content Management System) ? Operational
Composer US East Operational
Composer US Central Operational
Composer US West Operational
Composer UK Operational
Composer Asia Operational
SchoolAdmin (Enrollment Management System) ? Operational
Additional Components Operational
Finalsite Support (Phone Support and Tickets) Operational
Messages & eNotify Editor Operational
Finalsite Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
10.52 Mass Notification Release Nov 5, 2024 01:00-04:00 EST
We are excited to announce our next Community Engagement 10.51 release for Mass Notifications, and Teacher Communication. Our releases are staggered amongst our servers, and they are scheduled from October 23rd to November 5th. The maintenance window will be from 1:00 AM to 4:00 AM ET on these dates. During this window, you may experience intermittent connectivity issues.

Catch up on the latest releases & enhancements in Finalsite's digital strategies with our software update blog. Explore bug fixes, new features & more!
https://www.finalsite.com/blog/release-notes#fs-panel-165817

Posted on Oct 22, 2024 - 16:48 EDT
Past Incidents
Nov 4, 2024

No incidents reported today.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024
Completed - The scheduled maintenance has been completed.
Oct 28, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:00 EDT
Scheduled - We will be undergoing scheduled maintenance, during this time Finalsite Enrollment will be unavailable.
Oct 23, 16:47 EDT
Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Resolved - Our development team identified the issue causing the Invalid Data status and has resolved it as of 12:02 pm ET. Users can still resend any messages that have not been sent.

If you have any questions, please reach out to our support team for assistance.

Oct 25, 12:29 EDT
Investigating - When sending email messages, a subset of them are not being sent - these are identified by the status "Invalid data". Our development team is actively working to solve this issue as quick as possible.

If you wish to send any affected message, you can do so by opening the message reporting, then clicking on Invalid Data. You can then Select All, and click Send Message. (Note: depending on the number of recipients affected, you may need to set your Display option from 50 to All.)

If more than 1000 recipients were impacted, repeat for the next page of recipients. If you need assistance resending this messages or have any questions, please reach out to our support team.

Oct 24, 17:54 EDT
Oct 24, 2024
Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.