All Systems Operational

Communication Tools Operational
Connect Operational
Mass Notifications Operational
Messages XR Enterprise Operational
Messages XR Operational
School Websites Operational
Composer US East Operational
Composer US Central Operational
Composer US West Operational
Composer UK Operational
Composer Asia Operational
Web Community Manager Operational
Enrollment Management System Operational
Additional Components Operational
Finalsite Support (Phone Support and Tickets) Operational
Ask AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Finalsite Enrollment Maintenance Apr 9, 2026 21:00-22:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Feb 16, 2026 - 12:50 EST
Feb 24, 2026

No incidents reported today.

Feb 23, 2026

No incidents reported.

Feb 22, 2026
Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients
Resolved - Our development team has resolved the issue and all services are functioning as expected.
Feb 22, 19:56 EST
Investigating - Our development team has identified an issue that is causing message creation to get stuck in Initializing and not complete for a subset of clients. We are working to resolve this as quickly as possible.
Feb 22, 17:59 EST
Feb 21, 2026

No incidents reported.

Feb 20, 2026
Connect - Degraded SMS Sending
Resolved - This incident has been resolved.
Feb 20, 09:21 EST
Update - We are continuing to monitor for any further issues.
Feb 19, 17:20 EST
Update - SMS Message sending remains stable. Our team will continue to closely monitor the situation.
Feb 19, 16:53 EST
Monitoring - We are seeing performance return to normal and will continue to closely monitor the situation.
Feb 19, 13:29 EST
Investigating - Our team is investigating SMS sending delays and degraded performance.
Feb 19, 12:24 EST
Feb 19, 2026
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 15:01 EST
Scheduled - We will be performing routine maintenance and upgrades to our messaging infrastructure in the Composer UK region on Thursday, February 19th, from 3:00PM EST until 4:00PM EST (UTC-5). While we’ve timed this for off-peak hours to reduce impact, outbound email sends via Message/XR will be temporarily unavailable. Please defer any scheduled sends until the maintenance window has closed. Thank you for your understanding as we perform these necessary updates.
Feb 12, 12:05 EST
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 15:00 EST
Scheduled - We will be performing routine maintenance and upgrades to our messaging infrastructure in the Composer Asia region on Thursday, February 19th, from 3:00PM EST until 4:00PM EST (UTC-5). While we’ve timed this for off-peak hours to reduce impact, outbound email sends via Message/XR will be temporarily unavailable. Please defer any scheduled sends until the maintenance window has closed. Thank you for your understanding as we perform these necessary updates.
Feb 12, 12:05 EST
Connect - Degraded SMS Sending
Resolved - This incident has been resolved.
Feb 19, 07:26 EST
Monitoring - We are seeing performance return to normal and will continue to closely monitor the situation.
Feb 18, 19:49 EST
Investigating - Our team is investigating SMS sending delays and degraded performance.
Feb 18, 18:19 EST
Feb 18, 2026
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Messages/XR: Sending Delays for US East
Resolved - This issue, which caused sending delays impacting a subset of clients in the US East hosting region, has been resolved.
Feb 12, 16:36 EST
Monitoring - We are seeing message sends process as expected at this time. Our team is continuing to monitor.
Feb 12, 13:57 EST
Identified - The issue causing the message delivery delays for US East clients has been identified. We will provide an additional update as soon as possible.
Feb 12, 12:40 EST
Investigating - Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.
Feb 12, 09:03 EST
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 EST
Scheduled - We will be performing routine maintenance and upgrades to our messaging infrastructure in the Composer West region on Thursday, February 12th, from 2:00AM EST until 3:00AM EST (UTC-5). While we’ve timed this for off-peak hours to reduce impact, outbound email sends via Message/XR will be temporarily unavailable. Please defer any scheduled sends until the maintenance window has closed. Thank you for your understanding as we perform these necessary updates.
Feb 9, 15:34 EST
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:01 EST
Scheduled - We will be performing routine maintenance and upgrades to our messaging infrastructure in the Composer East region on Thursday, February 12th, beginning at 2:00AM EST until 3:00AM EST (UTC-5). While we’ve timed this for off-peak hours to reduce impact, outbound email sends via Message/XR will be temporarily unavailable. Please defer any scheduled sends until the maintenance window has closed. Thank you for your understanding as we perform these necessary routine updates.
Feb 9, 15:35 EST
Feb 11, 2026
US Central - Composer Display Issues
Resolved - This issue has been resolved.
Feb 11, 18:28 EST
Monitoring - A fix was deployed overnight, and as of 7:00 AM CST, all affected sites have been updated to the latest version. We are continuing to monitor performance. If you continue to experience issues, please contact Support. Thank you for your patience.
Feb 11, 08:34 EST
Identified - The root cause of this issue has been identified, and our team is working to implement a fix. We will provide additional updates as soon as possible.
Feb 10, 14:35 EST
Investigating - We are aware of an issue preventing images from displaying as expected on Composer websites, impacting a subset of US Central clients. We are working to resolve this issue and will provide additional updates as soon as possible.
Feb 10, 10:08 EST
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 02:00 EST
Scheduled - We will be performing routine maintenance and upgrades to our messaging infrastructure in the Composer Central region on Wednesday, February 11th, from 2:00AM EST until 3:00AM EST (UTC-5). While we’ve timed this for off-peak hours to reduce impact, outbound email sends via Message/XR will be temporarily unavailable. Please defer any scheduled sends until the maintenance window has closed. Thank you for your understanding as we perform these necessary routine updates.
Feb 9, 15:36 EST
Feb 10, 2026
Composer Maintenance
Completed - The scheduled maintenance has been completed.
Feb 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 01:00 EST
Scheduled - We will be performing routine maintenance and upgrades to our servers in the US East region on February 10, 2026 beginning at 1AM ET until 6AM ET (GMT-5). There may be potential for momentary downtime during this window. We apologize for any inconvenience.
Feb 3, 14:26 EST
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