All Systems Operational
Community Engagement Products (formerly Blackboard K12) Operational
Connect Operational
Mass Notifications ? Operational
Web Community Manager ? Operational
Reach Operational
Composer CMS (Content Management System) ? Operational
Composer US East Operational
Composer US Central Operational
Composer US West Operational
Composer UK Operational
Composer Asia Operational
SchoolAdmin (Enrollment Management System) ? Operational
Additional Components Operational
Finalsite Support (Phone Support and Tickets) Operational
Messages & eNotify Editor Operational
Finalsite Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Connect Scheduled Maintenance Oct 15, 2024 06:00-07:00 EDT
Connect will perform planned system maintenance on October 15th at 6:00amET. The system will function as expected during this time.
Posted on Oct 09, 2024 - 12:03 EDT
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024
Completed - The scheduled maintenance has been completed.
Oct 7, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 01:00 EDT
Scheduled - Finalsite will perform routine maintenance on the Mass Notifications system during our regular overnight maintenance windows. They are scheduled for September 26th and October 7th, and will not affect your system usage.
Sep 25, 11:41 EDT
Oct 6, 2024

No incidents reported.

Oct 5, 2024
Resolved - On October 3rd and 4th, some clients saw messages that were not displaying their normal statistics; instead, the message was labeled as "Complete" or "Current".

Our development team has determined that the vast majority of these affected message batches have been sent successfully.

However, for a small subset of messages with this status, some individuals did not receive the sent message.

This issue was resolved overnight on October 4th/5th.

Oct 5, 10:50 EDT
Oct 4, 2024

No incidents reported.

Oct 3, 2024
Completed - The scheduled maintenance has been completed.
Oct 3, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 27, 13:53 EDT
Scheduled - We will be undergoing scheduled maintenance, during this time Finalsite Enrollment will be unavailable.
Oct 3, 22:00 EDT
Oct 2, 2024

No incidents reported.

Oct 1, 2024
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 02:00 EDT
Scheduled - Connect is completing maintenance on the system on October 1 between 2amET and 6amET. For clients with Twitter integrations, you will need to reauthenticate your Twitter accounts in Connect. No system downtime is expected.
Sep 30, 11:59 EDT
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.