Finalsite Status

All Systems Operational

Community Engagement Products (formerly Blackboard K12) Operational

Connect Operational

Mass Notifications Operational

Web Community Manager Operational

Reach Operational

Composer CMS (Content Management System) Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

SchoolAdmin (Enrollment Management System) Operational

Additional Components Operational

Google Cloud Platform (Hosting) Operational

Cloudflare Services (Network and Routing) Operational

Mailgun Services (Email Delivery) Operational

Cloudinary Services (Image and Media Delivery Network) Operational

Finalsite Support (Phone Support and Tickets) Operational

Messages & eNotify Editor Operational

Finalsite Store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 8, 2023

No incidents reported today.

Jun 7, 2023

Connect scheduled maintenance

Completed - Scheduled maintenance is complete. Users will need to re-authenticate any Facebook pages integrated with the Connect application.
Jun 7, 10:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 09:10 EDT

Scheduled - Connect is completing maintenance on the system. Users will need to re-authenticate any Facebook pages integrated with the Connect application. No system downtime is expected.
Jun 7, 09:06 EDT

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

WCM -- Small Subset of clients encountering Certificate warnings

Resolved - What should have been an automatic migration of an AWS certificate failed for a very small number of clients. This was traced to a quirk in each affected client's (self-managed) DNS settings. We've reached out to these districts individually, and should be able to resolve their issues once they make a small DNS change.
May 25, 11:35 EDT

Investigating - As of roughly 7:30 Central time this morning, we became aware of an issue affecting a small subsite of clients. Affected clients are encountering a warning regarding their site's security certificate. Depending on browser settings, some users may be able to safely continue past the warning to reach the site.

Our engineering team has been alerted and is working resolve the issue--we believe no action is needed from the client end-- our apologies for any inconvenience.
May 25, 09:57 EDT

SMS Delivery Failure (Mass Notification)

Resolved - In working with our provider (Twilio), it was discovered that the root cause of the incident was an issue that they encountered with routing short codes. As indicated above, that was resolved by (midnight .. twilio states 11:38PM ET)
May 25, 11:06 EDT

Investigating - Our development team discovered an issue that caused a subset of SMS message to not deliver yesterday from 6 pm to 12 am EST.

This issue was resolved at midnight, and any messages sent after that delivered as expected. The engineering team continues to monitor the system to ensure deliverability remains consistent.

If you sent any SMS messages during the time above, you should check Message Tracking to determine if those messages were affected, and resend as appropriate.

If you have any questions or need assistance, please reach out to our support team.
May 25, 11:05 EDT