Service Under Maintenance
Community Engagement Products (formerly Blackboard K12) Under Maintenance
Connect Operational
Mass Notifications ? Under Maintenance
Web Community Manager ? Operational
Reach Operational
Composer CMS (Content Management System) ? Operational
Composer US East Operational
Composer US Central Operational
Composer US West Operational
Composer UK Operational
Composer Asia Operational
SchoolAdmin (Enrollment Management System) ? Operational
Additional Components Operational
Finalsite Support (Phone Support and Tickets) Operational
Messages & eNotify Editor Operational
Finalsite Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
No Action Required - Summer Maintenance
Completed - The maintenances have been successful, and they will continue until the end of the month-first weeks of August.
Jul 22, 16:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:26 EDT
Scheduled - Mass Notifications
This summer, Finalsite will perform routine maintenance on the Mass Notifications system during our regular overnight maintenance windows. These backend upgrades will not affect your system usage.
Maintenance will take place regularly throughout June and July.
Jun 4, 15:28 EDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Performance Issues: Composer, Connect and Web Community Manager
Resolved - This incident has been resolved. Please reach out to our Support Team if you are experiencing any additional issues.
Jul 19, 14:03 EDT
Monitoring - Composer US Central and Composer US West are now operational. Restoration across all Composer regions has now been completed and we are continuing to monitor performance.

If you are still experiencing any issues related to this incident, please contact Support. Thank you for your patience and understanding as our team worked to address this issue.
Jul 19, 11:36 EDT
Update - Connect, Composer UK, Composer Asia, and Composer US East are now operational.

Work continues to restore Composer access and performance across all regions. Further status updates will be provided as soon as possible. We have reached 70%+ recovery across our platform.
Jul 19, 10:22 EDT
Update - Finalsite, as well as hundreds of other major businesses worldwide, have been impacted by a software update issue from CrowdStrike. CrowdStrike provides endpoint and server protection.

Performance has been restored for WCM, but issues for Connect, Composer, and its connected modules like User Login, Athletics, Calendars, and Messages remain. Engineers have been working around the clock on this and are working towards a resolution. Although CrowdStrike has since rolled out a fix, the implementation is manual.

We are beginning to see recovery and will continue to provide updates as we make additional progress.
Jul 19, 08:41 EDT
Update - Work continues on a fix for this issue. Performance has been restored with Web Community Manager, but issues on Composer and Connect remain. Thank you for your continued patience as our team works on this with urgent priority.
Jul 19, 05:49 EDT
Identified - Our team remains actively engaged in addressing this issue. Primary known impact(s) at this time include admin user logins and back-end access, while front-end websites remain available. We will provide additional updates as soon as possible.
Jul 19, 03:49 EDT
Investigating - Our team is aware of performance issues currently impacting the Composer, Connect and Web Community Manager environments. We are actively investigating at this time, and will provide additional guidance as soon as possible.
Jul 19, 03:01 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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