All Systems Operational

Communication Tools Operational
Connect Operational
Mass Notifications Operational
Messages XR Enterprise Operational
Messages XR Operational
School Websites Operational
Composer US East Operational
Composer US Central Operational
Composer US West Operational
Composer UK Operational
Composer Asia Operational
Web Community Manager Operational
Enrollment Management System Operational
Additional Components Operational
Finalsite Support (Phone Support and Tickets) Operational
Ask AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 19, 2026

No incidents reported today.

Aug 18, 2026

Degraded Performance Issue
Resolved - This incident has been resolved.
Aug 18, 13:02 EDT
Monitoring - We are observing improved performance and will continue to closely monitor.
Aug 14, 11:41 EDT
Investigating - Our team is investigating reports of performance/availability problems on your website. We will provide additional information as soon as possible.
Aug 14, 11:17 EDT

Aug 17, 2026

Connect: SMS Sending Issue
Resolved - SMS delivery has remained normal throughout the day, with no further disruptions reported by our upstream provider. This incident has been resolved.
Aug 17, 16:15 EDT
Monitoring - Our upstream SMS partner is no longer observing any further issues, but they continue to monitor their services closely. Outgoing SMS delivery is returning to normal, and our team will continue monitoring delivery rates to ensure stability.
Aug 17, 08:38 EDT
Update - We are currently investigating an issue affecting SMS delivery due to a service disruption with an upstream infrastructure partner.

Impact: Messages may remain in your outbox with a "sending" status for longer than usual, or they may fail to deliver entirely.

We are actively working with our partner to restore full service.
Aug 16, 20:23 EDT
Investigating - We are currently investigating an issue that is causing SMS messages to stall in the outbox. Our engineering team is actively investigating this matter to identify the root cause. Further updates will be provided as soon as more information becomes available.
Aug 16, 18:03 EDT

Aug 16, 2026

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Dashboard and Searches Issue
Resolved - This incident has been resolved.
Aug 14, 09:41 EDT
Identified - The issue has been identified. We're working through reindexing all EMS sites gradually.
Aug 13, 18:17 EDT
Investigating - We're investigating an issue that is causing incorrect dashboard numbers and searches to not populate correctly.
Aug 13, 09:52 EDT

Aug 13, 2026

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Issues with Composer sites
Resolved - This incident has been resolved. We apologize for the inconvenience.
Aug 7, 11:34 EDT
Monitoring - We're seeing sites stabilize and are continuing to monitor the situation.
Aug 7, 09:09 EDT
Investigating - We're currently investigating an issue with Composer sites. We'll provide more updates here as they become available.
Aug 7, 08:42 EDT

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

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