Finalsite Status

All Systems Operational

Community Engagement Products (formerly Blackboard K12) Operational

Connect Operational

Mass Notifications Operational

Web Community Manager Operational

Reach Operational

Composer CMS (Content Management System) Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

SchoolAdmin (Enrollment Management System) Operational

Additional Components Operational

Finalsite Support (Phone Support and Tickets) Operational

Messages & eNotify Editor Operational

Finalsite Store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Connect Scheduled Maintenance Oct 15, 2024 06:00-07:00 EDT

Connect will perform planned system maintenance on October 15th at 6:00amET. The system will function as expected during this time.
Posted on Oct 09, 2024 - 12:03 EDT

Past Incidents

Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

Mass Notification: System maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 01:00 EDT

Scheduled - Finalsite will perform routine maintenance on the Mass Notifications system during our regular overnight maintenance windows. They are scheduled for September 26th and October 7th, and will not affect your system usage.
Sep 25, 11:41 EDT

Oct 6, 2024

No incidents reported.

Oct 5, 2024

Mass Notifications: Stuck Message Status

Resolved - On October 3rd and 4th, some clients saw messages that were not displaying their normal statistics; instead, the message was labeled as "Complete" or "Current".

Our development team has determined that the vast majority of these affected message batches have been sent successfully.

However, for a small subset of messages with this status, some individuals did not receive the sent message.

This issue was resolved overnight on October 4th/5th.
Oct 5, 10:50 EDT

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Finalsite Enrollment Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 22:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 27, 13:53 EDT

Scheduled - We will be undergoing scheduled maintenance, during this time Finalsite Enrollment will be unavailable.
Oct 3, 22:00 EDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Connect Release 5.22.45.1

Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 02:00 EDT

Scheduled - Connect is completing maintenance on the system on October 1 between 2amET and 6amET. For clients with Twitter integrations, you will need to reauthenticate your Twitter accounts in Connect. No system downtime is expected.
Sep 30, 11:59 EDT

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.