Finalsite Status

Feb 17, 2025

No incidents reported today.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

Finalsite Enrollment ACSS Processing Delays in Canada

Resolved - This incident has been resolved.
Feb 14, 13:21 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 20:27 EST

Identified - The issue has been identified with our payment processor and a resolution is pending
Feb 13, 15:13 EST

Investigating - ACSS Refunds in Canada may be delayed. We are aware of the issue and investigating
Feb 12, 15:59 EST

Feb 13, 2025

Feb 12, 2025

Mass Notifications - Site Slowness

Resolved - Our development team has identified and resolved the issue causing a subset of clients to experience slowness when accessing the site.

We apricate your patience as we worked to resolve the issue.
Feb 12, 17:55 EST

Investigating - A subset of clients are experiencing slowness when accessing the site, and at times they may be timing out. Our engineers are working towards a solution.

If you need to get out an emergency message and you can not do so at this time, please reach out to our Support team and we will assist in getting that message out.
Feb 12, 15:13 EST

Mass Notifications - Site Slowness

Resolved - Our development team has identified and resolved the issue causing a subset of clients to experience slowness when accessing the site.

We apricate your patience as we worked to resolve the issue.
Feb 12, 12:52 EST

Investigating - A subset of clients are experiencing slowness when accessing the site, and at times they may be timing out. Our engineers are working towards a solution.

If you need to get out an emergency message and you can not do so at this time, please reach out to our Support team and we will assist in getting that message out.
Feb 12, 12:31 EST

Mass Notifications 10.54 Release

Completed - The scheduled maintenance has been completed.
Feb 12, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 01:00 EST

Scheduled - We wish to announce our next Community Engagement 10.54 release for Mass Notifications. This release will continue to expand on the back-end and security improvements we have made, while also addressing two open issues.

Our releases are staggered amongst our servers, and they are scheduled from February 12th to February 20th. The maintenance window will be from 1:00 AM to 4:00 AM ET on these dates. During this window, you may experience intermittent connectivity issues.

For details on this release, please see our release notes here:
https://www.finalsite.com/blog/release-notes-ce/ce-p/~board/community-engagement-release-notes/post/mass-notifications-1054-release-notes-2-11-2025
Feb 11, 16:34 EST

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

Connect Maintenance

Completed - The scheduled maintenance has been completed.
Feb 5, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 01:00 EST

Scheduled - We will be performing routine maintenance to our servers on Wednesday, February 5th beginning at 1:00AM EST until 5:00AM EST. There may be momentary system slowdowns during this time, but the system will remain available throughout the maintenance window. We apologize for any inconvenience.
Feb 4, 09:02 EST

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.