Finalsite Status

All Systems Operational

Community Engagement Products (formerly Blackboard K12) Operational

Connect Operational

Mass Notifications Operational

Web Community Manager Operational

Reach Operational

Composer CMS (Content Management System) Operational

Composer US East Operational

Composer US Central Operational

Composer US West Operational

Composer UK Operational

Composer Asia Operational

SchoolAdmin (Enrollment Management System) Operational

Additional Components Operational

Finalsite Support (Phone Support and Tickets) Operational

Messages & eNotify Editor Operational

Finalsite Store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

10.48 Mass Notification Release Apr 17, 2024 01:00-04:00 EDT

We are excited to announce our next Community Engagement 10.48 release for Mass Notifications, and Teacher Communication. Our releases are staggered amongst our servers, and they are scheduled for April 10th, 15th and 17th. The maintenance window will be from 1:00 am to 4:00 am ET on these dates. During this window, you may experience intermittent connectivity issues.

Catch up on the latest releases & enhancements in Finalsite's digital strategies with our software update blog. Explore bug fixes, new features & more!
https://www.finalsite.com/blog/release-notes-ce
Posted on Apr 09, 2024 - 14:10 EDT

Past Incidents

Apr 16, 2024

Subset of Connect clients encountering internal server errors

Resolved - This issue is now resolved.
Apr 16, 17:37 EDT

Update - We are continuing to investigate this issue.
Apr 16, 17:36 EDT

Investigating - A subset of clients are encountering internal server errors when sending demographic files for processing. Our team is investigating this issue and working towards a resolution.
Apr 16, 16:03 EDT

Connect Release 5.22.45

Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 EDT

Scheduled - Connect will conduct scheduled maintenance Tuesday April 16th from 2:00amET to 6:00amET. There may be an impact to imports during this time. See release details at https://www.finalsite.com/blog/release-notes-ce.
Apr 11, 15:56 EDT

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

Degraded Performance - US Central

Resolved - This issue has been resolved.
Apr 10, 20:56 EDT

Monitoring - Sites are continuing to perform as expected and we are monitoring at this time. If you are encountering any issues, please contact our Support team.
Apr 10, 12:11 EDT

Update - We are seeing improved performance at this time, but are continuing to investigate.
Apr 10, 00:22 EDT

Investigating - Our team is investigating performance/availability problems on some US Central websites. We will provide additional information as soon as possible.
Apr 9, 20:45 EDT

Apr 9, 2024

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024

Connect is currently experiencing phone system issues.

Resolved - This phone issue has been resolved. The phones are operating as expected. We apologize for any inconvenience.
Apr 2, 11:59 EDT

Update - We are continuing to investigate this issue.
Apr 2, 11:58 EDT

Investigating - Connect is currently experiencing issues with our phone systems. Please reach out to us at connectsupport@finalsite.com if you need assistance. We apologize for the inconvenience and will provide updates as they are available.
Apr 2, 11:31 EDT