Mass Notifications and Messages XR-Enterprise SMS Issues

Incident Report for Finalsite

Identified

Increased Filtering of SMS Messages
The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.

Workaround: We recommend avoiding sending links, email addresses, and phone numbers via SMS at this time, as messages containing these are often prioritized for filtering.

Additionally, some features and functionality remain temporarily unavailable for Connect, Mass Notifications, and Messages XR Enterprise

Posted Oct 16, 2025 - 14:29 EDT

This incident affects: Communication Tools (Connect, Mass Notifications, Messages XR Enterprise).