Subset of Connect clients encountering internal server errors

Incident Report for Finalsite

Resolved

This issue is now resolved.

Posted Apr 16, 2024 - 17:37 EDT

Update

We are continuing to investigate this issue.

Posted Apr 16, 2024 - 17:36 EDT

Investigating

A subset of clients are encountering internal server errors when sending demographic files for processing. Our team is investigating this issue and working towards a resolution.

Posted Apr 16, 2024 - 16:03 EDT

This incident affected: Community Engagement Products (formerly Blackboard K12) (Connect).