Messages XR Enterprise: Text to Speech Not Sending Correctly

Incident Report for Finalsite

Investigating

Our team discovered an issue that causes phone messages using “Text to Speech” to not deliver as expected. Call-In to Record as well as all other delivery methods are functioning as expected. If you are unable to record an audio message, please reach out to support and we will assist you in creating the message.

Our development team is working to resolve the issue as quickly as possible.

Posted Apr 28, 2026 - 11:00 EDT

This incident affects: Communication Tools (Messages XR Enterprise).