We are closing this incident and consolidating in a secondary incident for clarity.
Posted Oct 16, 2025 - 14:24 EDT
Update
Additional Functionalities Re-Enabled
The following functionalities have been re-enabled:
MASS NOTIFICATIONS/MESSAGES XR ENTERPRISE
Editing, merging and manually creating new accounts District admins can add email addresses for manually created accounts to restore access Selecting recipients via ID file and address file Editing of settings in the automated messages area Voice calls will be sent from your organization’s phone numbers again
CONNECT
Importing recipient lists and individual contacts Adding/editing new groups and recipients
The features noted in this article remain unavailable as a safety precaution, and we continue working to re-enable all functionality.
If you are having difficulty logging in with your new password credentials, please open a support ticket and we will be in touch as quickly as possible.
Posted Oct 14, 2025 - 10:39 EDT
Update
Mass Notifications and Messages XR-Enterprise SMS Issues
Increased Filtering of SMS Messages The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.
Workaround: We recommend avoiding sending links and phone numbers via SMS at this time, as messages containing links are often prioritized for filtering.
We greatly appreciate your continued patience and will continue to share relevant updates.
Posted Oct 13, 2025 - 11:14 EDT
Monitoring
We've successfully restored full SMS deliverability.
Please note, at this time, the features noted in this article remain unavailable and we continue working diligently to restore this functionality.
In the meantime, if you need to import contact information, please open a support ticket and we will be in touch as quickly as possible. Due to the volume of requests, it may take a few business days for us to get back to you, but please be assured, we are working through these as quickly as possible. If you are experiencing an emergency, please indicate “EMERGENCY” in your ticket subject line and your inquiry will be prioritized.
We are continuing our work to fully restore Comms features as quickly as we can, and will share progress updates on this page.
Posted Oct 13, 2025 - 05:55 EDT
This incident affected: Communication Tools (Connect, Mass Notifications, Messages XR Enterprise).