Composer Performance Issues

Incident Report for Finalsite

Resolved

Our software upgrade has been released to all clients at this time, and this incident has been resolved. If you are still experiencing any issues in the Composer environment, please contact Composer Support.
Posted Oct 08, 2025 - 11:13 EDT

Update

Our software upgrade has been released to all clients at this time, and we are continuing to monitor. If you are still experiencing any issues in the Composer environment, please contact Support. Thank you for your patience as our team worked to complete this update.
Posted Oct 08, 2025 - 07:34 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 08, 2025 - 04:28 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2025 - 04:27 EDT

Update

Our work to release the latest software version is ongoing, with the majority of sites now upgraded. We will provide our next update when the rollout is completed, thank you for your patience.
Posted Oct 07, 2025 - 23:29 EDT

Update

Our work to release the latest software version is ongoing, with many sites now upgraded. We will provide our next update when the rollout is completed, thank you for your patience.
Posted Oct 07, 2025 - 20:03 EDT

Update

In order to address Composer functionality and display issues, our team has begun to release a new software version. This will be an ongoing effort to upgrade all websites, and we will provide an additional update when this rollout is completed.
Posted Oct 07, 2025 - 15:52 EDT

Update

Our team has implemented mitigation for performance issues encountered earlier and are continuing to monitor at this time. Efforts are ongoing to address other functionality and display issues within Composer, and we will provide an additional update as soon as possible.
Posted Oct 07, 2025 - 14:15 EDT

Identified

Our team is continuing work on mitigating Composer performance issues and elevated error rates across sites. We will provide an additional update as soon as possible.
Posted Oct 07, 2025 - 10:51 EDT

Investigating

We are currently investigating issues with Composer performance and increased error rates. We are working to analyze and mitigate this problem and will provide additional updates soon.
Posted Oct 07, 2025 - 09:51 EDT
This incident affected: School Websites (Composer US East, Composer US Central, Composer US West, Composer UK, Composer Asia).