Finalsite Enrollment ACSS Processing Delays in Canada

Incident Report for Finalsite

Resolved

This incident has been resolved.
Posted Feb 14, 2025 - 13:21 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 13, 2025 - 20:27 EST

Identified

The issue has been identified with our payment processor and a resolution is pending
Posted Feb 13, 2025 - 15:13 EST

Investigating

ACSS Refunds in Canada may be delayed. We are aware of the issue and investigating
Posted Feb 12, 2025 - 15:59 EST
This incident affected: SchoolAdmin (Enrollment Management System).