Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
Posted May 13, 2026 - 14:38 EDT
Identified
We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible.
Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
Posted May 13, 2026 - 14:07 EDT
Investigating
Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible.
Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
Posted May 13, 2026 - 13:03 EDT
This incident affected: Additional Components (Finalsite Support (Phone Support and Tickets)).