Messages XR Enterprise: Issue with list loading when selecting recipients

Incident Report for Finalsite

Investigating

A subset of clients are currently experiencing an issue where the recipients list will be stuck loading when selecting recipients from a list.

Our development team is currently working to resolve this. In the meantime, a temporarily workaround for this is to open your profile by clicking on your icon on the upper right hand corner of the screen and save it.

Posted Sep 17, 2025 - 15:46 EDT

This incident affects: Communication Tools (Messages XR Enterprise).