Messages/XR: Sending Delays for US East

Incident Report for Finalsite

Resolved

This issue, which caused sending delays impacting a subset of clients in the US East hosting region, has been resolved.

Posted Feb 12, 2026 - 16:36 EST

Monitoring

We are seeing message sends process as expected at this time. Our team is continuing to monitor.

Posted Feb 12, 2026 - 13:57 EST

Identified

The issue causing the message delivery delays for US East clients has been identified. We will provide an additional update as soon as possible.

Posted Feb 12, 2026 - 12:40 EST

Investigating

Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.

Posted Feb 12, 2026 - 09:03 EST

This incident affected: Communication Tools (Messages XR).