We would like to report that delays with message sending and reporting have been resolved. After closely monitoring the system, we’ve confirmed that message sending and reporting are now functioning normally.
Thank you for your patience while we worked to resolve this matter. We apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.
Posted Aug 14, 2025 - 10:33 EDT
Monitoring
A fix has been implemented and we are monitoring the results. Once the team is satisfied with the results, we will once again update this status.
Posted Aug 13, 2025 - 15:29 EDT
Investigating
We are currently seeing sporadic delays in message sending. This issue is only impacting a subset of clients, specifically those in the US East region.
Our team is actively investigating and working to restore normal sending as quickly as possible. We will provide an update as soon as more information is available.
Thank you for your patience,
Posted Aug 13, 2025 - 12:33 EDT
This incident affected: Communication Tools (Messages XR).