Our provider has resolved the issue that resulted in certain email recipients being suppressed. If you require any further assistance, please reach out to our Support Team.
Posted Jun 03, 2025 - 16:30 EDT
Identified
We are receiving intermittent reports that some recipients are mistakenly being suppressed with "Reason: Not Found". We have identified the issue; it stems from a recent change from our provider. We are working diligently with our provider to resolve this issue as soon as possible. In the meantime, for any critical messages, we suggest that you first check your suppression list and look for any recipient with the "Reason: Not Found" before sending. For any recipient with the suppression "Reason: Not Found", click on the "+" on the far right side to clear that out.
We apologize for any inconvenience this may be causing, and will update this status as soon as we have a resolution.
Posted May 30, 2025 - 14:25 EDT
This incident affected: Communication Tools (Messages XR).